Request support

Before you proceed

Please check some common things that we receive support requests for. Work through the list at the right to see if any of these solves your issue.

DEQX-Cal is unable to connect to the DEQX

  1. Power-cycle the DEQX
  2. Reboot the computer and restart DEQX-Cal
  3. Check that you are connected to USB Control on the DEQX
  4. Try a different USB port on the computer

No signal on input meters when measuring

  1. Double-check that the microphone is in the correct socket on the rear panel.
  2. In IO Manager, check that the microphone input is selected while the test tone is playing.

Measurements are not as expected

  1. Confirm that you have installed the correct calibration file for your microphone. See the short instructions, or refer to the User Manual.
  2. Make sure that you have pointed the microphone directly at the speaker or driver being measured. See the User Manual for detailed instructions.
  3. Don't try to perform measurements in a noisy environment and/or use a greater number of measurement sweeps.
Request support
  • Hardware
  • Software and firmware
  • Issue description
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Include full international dialing code e.g. +61 2 12345678

Hardware

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