DEQX Gen 4
Support and downloads
Warranty registration
If you have purchased a new DEQX, please register using the warranty registration form. This will ensure that we are able to provide you with relevant updates.
Support request
If you require help with your DEQX during the beta program, log into the DEQX Gen-4 Beta Customer Service Desk via the button below.
Book a DEQXpert
To get the best out of your new DEQX, fill in the DEQXpert booking form to arrange a time that we can connect to your computer and do your initial setup for you.
General inquiry
If you have a general enquiry about DEQX products, use the ask DEQX form. We try to respond to all queries within three business days (Australian time).
Here at DEQX, we pride ourselves on our commitment to long-term support of our products. The DEQX-Cal software is compatible with all DEQX processors from the HDP-3, HDP-4 and HDP-5, and back to the original PDC-2.6, and many original DEQX processors have been in the field for well over two decades and continue to be used daily.
Beta Customer Service Desk
Gen-4 software is still in beta. We have a Gen-4 Beta Customer Service Desk setup for beta users to access documentation and new beta software releases as well as lodge requests for support, report bugs or request features. Click on the button to open the Customer Service Desk in a new window.
You will need your registered email address and the password you created to log in. You should have received an email from DEQX customer service desk once your Gen-4 purchase was finalised, if you have not received it, please check your spam folders and if you can't find it, please email support@deqx.com.
